Signal
What's on our radar.
What's on our radar.
It's been a week since I published my thoughts on re-imagining the California Department of Motor Vehicles website. During that time, the issues I had with not receiving my REAL ID were resolved and the process inspired me to think and prototype a little more on the first iteration.
I recently visited my local California Department of Motor Vehicles field office to renew my driver license and, because I scheduled an appointment ahead of time, my experience wasn't the nightmare it's traditionally made out to be. However, the designer in me couldn't help but think about how the entire DMV process could be re-imagined, offline and online.
If government truly wants to transform digital services and effectively serve the public at scale, it must start with how it attracts and retains top technology talent.
As the general public increasingly expects the civic user experience to be as refined as the ones we have with our consumer electronics, digital service delivery has become a priority for governments locally and globally.
Intrigued by what Democracy Earth Foundation is doing to leverage the power of blockchain to empower a different approach to democracy, I asked the team to share more about its work.
Gary Kovacs is the new chief executive officer of Accela, a provider of cloud-based government productivity solutions. We asked Kovacs to share his perspective on various aspects of the government technology landscape, and where he sees Accela’s role in all this.