Thoughts
Ideas, opinions, observations.
Every government needs a web bot policy
Build your bot policy now and work with your digital team or vendor to implement it.
By Luke Fretwell
Bot gov
Optimizing digital government for AI and other machines.
By Luke Fretwell
Government websites are dead. Long live government websites.
AI will expedite government services moving from aesthetic design to machine-readable data.
By Luke Fretwell
Taking stock, gratitude
My civic tech retrospective.
By Luke Fretwell
Fork in the code
Repository bureaucracy and how the general public can help preserve government technology assets.
By Luke Fretwell
Government release notes
A simple way to keep public service communications open, authentic and regular.
By Luke Fretwell
Cybersecurity standards for government websites
We need better guidance for a more secure digital government experience.
By Luke Fretwell
Using AI to build a personal government technology podcast
I created podcast-like overviews of FedRAMP, NIST Cybersecurity Framework, TechFAR and Zero Trust with Google NotebookLM's deep dive feature.
By Luke Fretwell
Code is digital experience (and law)
Great source code meets machine-readable web industry standards and best practices and – perhaps most important to some – adheres to the code of law.
By Luke Fretwell
The government URL
Anatomy of a proper government website address.
By Luke Fretwell
Analyzing U.S. federal and state government website metadata
How government-managed domains conform to basic metadata practices.
By Luke Fretwell
Metadata, Open Graph and government websites
Complete metadata can have a significant impact on how citizens experience government digital services.
By Luke Fretwell
How government can help build better AI
Beyond policy, proactive engagement and better data management will make government a good steward and partner in responsible artificial intelligence efforts.
By Luke Fretwell
Citizen DX: Government customer experience starts with data
Properly managing and delivering citizen data should be the U.S. government's first CX priority.
By Luke Fretwell
Civic hacking
The soul and grassroots foundation of democracy.
By Luke Fretwell
Open civic organizations
How government agencies, academia, nonprofit organizations and public sector vendors can build open, participatory models of operating.
By Luke Fretwell
Government README
A simple practice can help give clarity to public sector projects and services, and how those impacted can engage with them.
By Luke Fretwell
Git government
True democracy – and great technology – is organic, collaborative, participatory, responsive, iterative, adaptive.
By Luke Fretwell
Virtuous civic circle
By adopting a simple public engagement framework, we can build a more inspired government, together.
By Luke Fretwell
Government RSS
Every government website must have an RSS feed. This guarantees an open, universal standard for syndicating government information.
By Luke Fretwell
Pedigree and public interest technology
The community that supports digital government services should be undeniably representative of everyone.
By Luke Fretwell