It’s been a week since I published my thoughts on re-imagining the California Department of Motor Vehicles website. During that time, the issues I had with not receiving my REAL ID were resolved and the process inspired me to think and prototype a little more on the first iteration.
I recently visited my local California Department of Motor Vehicles field office to renew my driver license and, because I scheduled an appointment ahead of time, my experience wasn’t the nightmare it’s traditionally made out to be. However, the designer in me couldn’t help but think about how the entire DMV process could be re-imagined, offline and online.
If government truly wants to transform digital services and effectively serve the public at scale, it must start with how it attracts and retains top technology talent.
As the general public increasingly expects the civic user experience to be as refined as the ones we have with our consumer electronics, digital service delivery has become a priority for governments locally and globally.
Intrigued by what Democracy Earth Foundation is doing to leverage the power of blockchain to empower a different approach to democracy, I asked the team to share more about its work.
Gary Kovacs is the new chief executive officer of Accela, a provider of cloud-based government productivity solutions. We asked Kovacs to share his perspective on various aspects of the government technology landscape, and where he sees Accela’s role in all this.
California Governor Gavin Newsom has proposed a new Office of Digital Innovation as part of the state’s 2019-20 budget with initial start-up costs of $36.2 million and 50 positions. The proposal also includes an innovation academy and $20 million innovation fund.
California Governor Gavin Newsom wasted no time on his first day in office addressing what many see as the most critical — albeit bureaucratic — issue impacting the state’s government technology challenges: procurement.
If we’re ever going to get security right, technologists must embrace the need for policy and government leaders must do the same with technology, which is why Bruce Schneier’s Click Here to Kill Everybody: Security and Survival in a Hyper-connected World is the 2019 must-read book for every government leader, elected and administrative.
The Government of Canada has issued an information technology directive on business, information, application, technology and security architectures that includes a mandate to prioritize open source software.
Given its nascency, however, for now we must continue to use the phrase ‘digital government services’ to define both informational and transactional online activities, and provide a framework for public sector success into the future.
The U.S. Defense Department is escalating its commitment to open source software with a proactive push for agency participation to publicly share custom-developed code.
Alex Benay is the Chief Information Officer Government of Canada and an open and relentless advocate for digital government innovation. He is also the author of the new book, “Government Digital: The Quest to Regain Public Trust,” so we asked him to share his thoughts on the role of the CIO, Canada’s proactive move to technology modernization, and what it means for government to go digital.
Marquis Cabrera is extremely insightful on many topics, a great thinker, conversationalist and intelect that brings a sense of humor, humility, genuine purpose and passion much needed in government technology.
Kiba Gateaux shares his thoughts on the role blockchain can play in making the world a more “hospitable and prosperous place for everyone,” and how others can get involved.
The California Department of Technology has published unified design standards and accompanying resources for official state government websites.
As he steps down from his role as executive director of the Data Coalition, Hudson Hollister reflects on the organization he founded and shares his insights, appreciation and advice to the open data community at large.
Governments must take a proactive lead on inclusivity, making all members of the communities they serve feel welcome in their interactions with them. Being mindful of these identity-related form fields, opting out of their use when they are irrelevant, is a critical step towards showing government is for everyone.
Traditional government meetings software, used to publish agendas, minutes, and livestream and archive videos, are in dire need of a modern, affordable upgrade.
To win in the Regulatory Era, founders, funders, executives, and policymakers will need to get smart about regulatory hacking.
Effective use of personas must be taken seriously when designing truly inclusive public services.
The California Department of Technology has set a new standard for state government technology offices, releasing an open source and code reuse policy “to better support cost efficiency, effectiveness, and the public’s experience with government programs.”
Tear It Down is local government’s S-Town.
It’s now time for public leaders to familiarize themselves with Facebook’s government terms and conditions and learn more about — and appreciate — data governance issues, starting with General Data Protection Regulation.
Angie Quirarte is a behind-the-scenes hero for the state of California, leading on issues such as public sector workforce recruitment and retention, public data, creating a user-friendly government, improving internal government processes and more.
In “Peace Through Entrepreneurship: Investing in a Startup Culture for Security and Development,” former State Department staffer Steven Koltai makes the case that world peace can best be achieved through nonmilitary means, especially entrepreneurship that leads to global job creation.
Innovation, disruption, accelerators, have all become urgent buzzwords in the Department of Defense and Intelligence community. They are a reaction to the “red queen problem” but aren’t actually solving the problem. Here’s why.
The Office of Naval Research has been one of the largest supporters of innovation in the U.S. Now they are starting to use the Lean Innovation process to turn ideas into solutions. The result will be defense innovation with speed and urgency.
Earlier this year, the Information Technology and Innovation Foundation published an assessment of federal government websites that includes rankings around page load speeds, mobile friendliness, Domain Name System Security Extensions, Secure Sockets Layer and accessibility.
IBM Research Manager Charity Wayua’s “A few ways to fix a government” talk is an inspirational example of how government (and its partners) can — when tasked with goals and measurable results — leverage user and data analytics research to successfully create better results for those it serves.