Customer experience
Customer experience on GovFresh.
Briefs
New web accessibility law
A brief-ish explainer of the new web accessibility law for state and local governments.
Papers
California Alpha
How a short-term, experimental project scaled digital service innovation and impact across the State of California.
Thoughts
Bot gov
Optimizing digital government for AI and other machines.
Government websites are dead. Long live government websites.
AI will expedite government services moving from aesthetic design to machine-readable data.
Code is digital experience (and law)
Great source code meets machine-readable web industry standards and best practices and – perhaps most important to some – adheres to the code of law.
Citizen DX: Government customer experience starts with data
Properly managing and delivering citizen data should be the U.S. government's first CX priority.
Virtuous civic circle
By adopting a simple public engagement framework, we can build a more inspired government, together.
Direct message
Amy Paige Kaminski
Author, catalyst, & champion for public engagement with space, science, & technology
Demos
Project ScanGov
Project ScanGov co-maintainer Luke Fretwell gives a demo of the latest updates.
ca.gov
State of California UX Design and Web Development Manager Artem Khomishen gives a demo of ca.gov.
Research
Declaration for the Future of the Internet
GovFresh research notes on the Declaration for the Future of the Internet.
U.S. Web Design System
GovFresh research notes on the U.S. Web Design System.
Plain Language
GovFresh research notes on plain language.
21st Century Integrated Digital Experience Act
GovFresh research notes on the 21st Century Integrated Digital Experience Act.
Books
Labs
ScanGov
Government digital experience monitor