Customer experience
Customer experience on GovFresh.
Briefs
New web accessibility law
A brief-ish explainer of the new web accessibility law for state and local governments.
Thoughts
Code is digital experience (and law)
Great source code meets machine-readable web industry standards and best practices and – perhaps most important to some – adheres to the code of law.
Citizen DX: Government customer experience starts with data
Properly managing and delivering citizen data should be the U.S. government's first CX priority.
Virtuous civic circle
By adopting a simple public engagement framework, we can build a more inspired government, together.
Direct message
Research
U.S. Web Design System
GovFresh research notes on the U.S. Web Design System.
Plain Language
GovFresh research notes on plain language.
21st Century Integrated Digital Experience Act
GovFresh research notes on the 21st Century Integrated Digital Experience Act.
Books
Labs
ScanGov
Government digital experience monitor