Customer experience
Customer experience on GovFresh.
Thoughts
Every government needs a web bot policy
Build your bot policy now and work with your digital team or vendor to implement it.
Government websites are dead. Long live government websites.
AI will expedite government services moving from aesthetic design to machine-readable data.
Code is digital experience (and law)
Great source code meets machine-readable web industry standards and best practices and – perhaps most important to some – adheres to the code of law.
Citizen DX: Government customer experience starts with data
Properly managing and delivering citizen data should be the U.S. government's first CX priority.
Virtuous civic circle
By adopting a simple public engagement framework, we can build a more inspired government, together.
Podcast
How government can design a human-centered social safety net
The Government We Need talks with Amanda Renteria about getting public benefits to people in the digital age.
Demos
ca.gov
State of California UX Design and Web Development Manager Artem Khomishen gives a demo of ca.gov.
Papers
California Alpha
How a short-term, experimental project scaled digital service innovation and impact across the State of California.
Briefs
New web accessibility law
A brief-ish explainer of the new web accessibility law for state and local governments.
Direct message
Amy Paige Kaminski
Author, catalyst, & champion for public engagement with space, science, & technology
Research
Declaration for the Future of the Internet
GovFresh research notes on the Declaration for the Future of the Internet.
U.S. Web Design System
GovFresh research notes on the U.S. Web Design System.
Plain Language
GovFresh research notes on plain language.
21st Century Integrated Digital Experience Act
GovFresh research notes on the 21st Century Integrated Digital Experience Act.
