San Francisco has published a request for proposal to integrate Open311 with the city’s CRM software, Langan. Bid submissions are due February 3.
For questions or more information, contact Janelle Kessler at janelle.kessler@sfgov.org.
From the RFP:
The 311 Customer Service Center seeks solution strategies and pricing schedules for Mobile and Web self service enhancements complying with the Open311 specification. The solution will provide public access to the City’s CRM application using the Open311 standard via an end-to-end connection from the web and mobile clients. City expects to license an existing software system, with defined enhancements to that system during the implementation.
RFP:
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Addendum:
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