Civic skunkworks and Moneyballing New York City

New York City’s Michael Flowers gives an overview of how the city leverages data analytics to solve problems and better serve citizens. Flowers is the analytics director for the mayor’s office of policy and strategic planning and director of the financial crime task force.

Of note: NYC receives about 65,000 311 complaints a day.

http://www.youtube.com/watch?feature=player_embedded&v=_M_20UjRvr0