Good Services

Good government services

In their new book “Good Services: How to design services that work,” former UK Government Design Director Lou Downe offers the public sector an invaluable playbook to delivering government services that are in inclusive and intentional.

Robin Steinberg speaks at TED2018 - The Age of Amazement, April 10 - 14, 2018, Vancouver, BC, Canada. Photo: Bret Hartman / TED

Rethinking bail

TED Radio Hour host Manoush Zomorodi’s conversation with The Bail Project’s Robin Steinberg is incredibly insightful and inspiring. Steinberg shares her work supporting those who can’t afford to pay cash bail, which ultimately leads to a downward spiral of injustice.

Design thinking in the intelligence community

The NavalX Centers for Adaptive Warfighting hosted a discussion on design thinking with Office of the Director of National Intelligence Director of Lateral Innovation Katherine Tobin. Tobin shared her design thinking journey and how ODNI incorporates it into its work.

Distributed teams

Free webinar: ‘Quickly Shifting to Distributed Teams in Government’

To support government teams quickly shifting to distributed work during the COVID-19 pandemic, CivicActions will host a free webinar — repeated daily the week of March 16 — to share best practices and answer questions from the government community at large. Topics to be covered include operations, communications, security and productivity in a distributed work environment.

GitHub

GitHub opens up about its relationship with ICE

In a post on the GitHub blog, CEO Nat Friedman publicly addressed the company’s business relationship with U.S. Immigration & Customs Enforcement, its opinion on the current administration’s immigration policy and “the principles by which we make decisions in these areas.”

The Shadow War

Winning ‘The Shadow War’

Whether it’s online, on land, underwater or in space, CNN national security correspondent Jim Sciutto’s “The Shadow War: Inside Russia’s and China’s Secret Operations to Defeat America” offers ominous insights into how the United States’ key adversaries are changing the dynamics of national security.

Government as a Platform

A playbook for government as a platform

There seems to be a playbook for all things digital government, and now there’s the “Government as a Platform Playbook” that provides deeper insight into the wonky word technologists often use to describe a more exponential approach to government service delivery.

The Great Hack

Democracy and ‘The Great Hack’

The new Netflix documentary, The Great Hack, is an eye-opening account of how voter and social media profile data, particularly from Facebook, combined with a sophisticated, incendiary digital media campaign, can undermine democracy, as we saw happen with Brexit and the 2016 presidential campaign.