Cover of 'Citizens'


Jon Alexander, Ariane Conrad

Design Justice

Sasha Costanza-Chock

The Design Thinking Playbook

Michael Lewrick, Patrick Link, Larry Leifer

The Design Thinking Toolbox

Michael Lewrick, Patrick Link, Larry Leifer

Get Together

Bailey Richardson, Kevin Huynh, Kai Elmer Sotto

Good Services

Lou Downe


Kat Holmes

Cover of 'Proudly Serving: Public service in the digital age'

Proudly Serving

Rebecca Woodbury, Marlena Medford, Luke Fretwell

This Is Service Design Doing

Marc Stickdorn, Markus Edgar Hormess, Adam Lawrence, Jakob Schneider

This Is Service Design Methods

Marc Stickdorn, Markus Edgar Hormess, Adam Lawrence, Jakob Schneider

Direct message

Angie Quirarte

Angie Quirarte

Civic techie, bureaucracy hacker, dot connecter

Carla Briceno

Carla Briceno

CEO and co-founder, Bixal

Marlena Medford

Marlena Medford

Civic tech evangelizer. Storyteller. Diversity seeker.

Andrew Hening

Andrew Hening

Civic innovator, systems changer, homelessness ender

Victor Sauceda headshot

Victor Sauceda

CEO, founder, justice reform advocate, community leader, change agent


Review: A Civic Technologist's Practice Guide

A must-read for the entire civic spectrum.

Review: Dignity in a Digital Age

Congressman Ro Khanna thinks different about the role of technology and democracy.

Review: Citizens

Jon Alexander and Ariane Conrad share why the key to fixing everything is all of us.


Olay Regenerist beauty product held by a Black woman in her left hand as she leans on her elbow. The lid is openable with one hand and the model with a limb difference smiles at the camera.

What government can learn from Olay

Olay’s Open to Change advertising campaign is something government should take note of.

Luke Fretwell · November 15, 2021

White Medium logo on a black background

Time for government to stop using Medium

A publishing platform that says it's an environment open to everyone doesn't provide equal access to all.

Luke Fretwell · February 17, 2022


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