Ines Mergel asks a great question about a government 2.0 icon emblematic of the potential local open government had in its nascent heyday way back two years ago.
My name is Dustin Haisler and I’m the Assistant City Manager and Chief Information Officer (CIO) for the City of Manor, Texas. Manor is a small community, located just east of Austin, of approximately 6,500 citizens. More recently, Manor has received a lot press for some of our innovative projects; such as our QR-code program, citizen idea portal, and pothole reporting system. In fact, we are in such a state of continuous improvement that we even added the word ‘beta’ to our city logo.
E.F. Schumacher’s Small is Beautiful neatly summarizes my beliefs on how society should work and provides the most appropriate slogan for the way I approach much of my life.
‘Small is beautiful’ best describes manor.govfresh, held this past Sept 20-21, in Manor, TX, and exemplifies where I believe we can have the most impact on changing how government works and where the open government community should turn its focus. The theme around manor.govfresh was government and technology, but the underlying premise was learning how we can strengthen community at its most local. So much is discussed at the federal, state and major metropolitan levels that we see small-town America as an after-thought. It’s not sexy, but it’s where change can happen faster and have a more immediate impact on citizens.
Manor, Texas has received lots of recognition for the innovative technologies that have come out of it, but many people donâ€™t know all the individuals that are responsible. My role as Assistant City Manager and CIO is to steer the development of emerging technologies in Manor, but the real hero is our City Manager, Phil Tate.
In the spirit of innovation, we are happy to announce the launch of the City of Manor in open beta. Manor launched in alpha in March of 1913, and has been operating as such for the last 97 years.
What does open beta mean?
Idea management software developer Spigit announced the launch of CitizenSpigit, ‘a platform that enables government agencies to engage citizens and employees to improve efficiency and operations, as well as to generate actionable ideas.’ The City of Manor, Texas, is the first municipality to deploy the platform, which it uses to power Manor Labs.
What missing from Gov 2.0?
The answer: Education.
Like most agencies, we have done a significant amount of research at the City of Manor to determine how we could best use new technologies to interact and engage our citizens. In the process, we have discovered that there is one element that is quite often overlooked within the Gov 2.0 movement- education. Citizen and employee education is critical to the adoption of new technologies because the technology will not be used if it is misunderstood.
We’re taking a poll on what dates work best for you on our manor.govfresh event.
When GovFresh first started, I got an email from Dustin Haisler, CIO of Manor, TX, who shared with me all the work they were doing there. At that point in time, I was new to ‘Gov 2.0’ and what could be considered ‘government innovation.’ I was skeptical. I never really thought government could innovate itself out of a paper bag. To think a small-town Texas could do it was completely laughable.
Was this guy for real?
The open government movement has spurred lots of interest in agencies becoming more transparent to citizens. As a result, most federal agencies have launched â€œopenâ€ pages that allow anyone to submit ideas for their agencies.
While we laud these efforts as a good first step, there is more that needs to be done in order for these initiatives to reach their full potential.