California is on the cusp of ushering in a new era of government digital services, one that our elected leaders can finally align, prioritize and execute on, and prove to the people of the Golden State that our representatives are ready to innovate just as other industries here have done.
It’s been a week since I published my thoughts on re-imagining the California Department of Motor Vehicles website. During that time, the issues I had with not receiving my REAL ID were resolved and the process inspired me to think and prototype a little more on the first iteration.
I recently visited my local California Department of Motor Vehicles field office to renew my driver license and, because I scheduled an appointment ahead of time, my experience wasn’t the nightmare it’s traditionally made out to be. However, the designer in me couldn’t help but think about how the entire DMV process could be re-imagined, offline and online.
If government truly wants to transform digital services and effectively serve the public at scale, it must start with how it attracts and retains top technology talent.
California Governor Gavin Newsom has proposed a new Office of Digital Innovation as part of the state’s 2019-20 budget with initial start-up costs of $36.2 million and 50 positions. The proposal also includes an innovation academy and $20 million innovation fund.
The California Department of Technology has published unified design standards and accompanying resources for official state government websites.
The California Department of Technology has set a new standard for state government technology offices, releasing an open source and code reuse policy “to better support cost efficiency, effectiveness, and the public’s experience with government programs.”
Tear It Down is local government’s S-Town.
Angie Quirarte is a behind-the-scenes hero for the state of California, leading on issues such as public sector workforce recruitment and retention, public data, creating a user-friendly government, improving internal government processes and more.
Aaron Foley is Detroit’s first chief storyteller, appointed by Mayor Mike Duggan in April 2017, to help the city go beyond formalized bureaucratic communications and public relations and share the stories that don’t always get heard.
San Luis Obispo Mayor Heidi Harmon has an inspiring interview with the The California Report on her personal style, what it re-enforces and the sense of empowerment it gives her.
San Francisco is looking for a chief information officer.
Okay, I admit it: Even as a champion of open data, I find that it’s often mundane to view data on a portal. Simple lists of datasets — and even the maps and charts you can create — don’t truly show the intrinsic value of data that’s been freed to benefit communities.
Bay Area cities San Francisco, Oakland, West Sacramento and San Leandro teamed with startups this year as part of the Startup in Residence program to “explore ways to use technology to make government more accountable, efficient and responsive.”
San Francisco announced the creation of a new internal digital agency and is looking for a chief digital services officer to lead its efforts.
San Francisco Bay Area city enthusiasts and innovators can now register for BRIDGE SF, “a collaboration of public, private, non-profit, and academic institutions coming together to challenge assumptions, develop skills, share best practices, and build partnerships that drive innovation for a better tomorrow.”
The 5,000 sq. ft. lab Superpublic unites under the same roof for the first time innovation teams from the private industry, federal, state and city government agencies and from universities.
The state of California is looking for a chief data officer to “promote the availability and use of data in state government.”
Of significant importance is the state CIO opening, and its convergence with evolving talk of establishing a government digital service team, much like what has been done in the United Kingdom and here in the United States with the U.S. Digital Service and 18F.
A California bipartisan oversight committee, the Little Hoover Commission, has issued recommendations on how the state can bring a more customer-centric government to residents and visitors.
“No ugly, old IT” jumped out at me when I first reviewed DataSF’s strategic plan, “Data in San Francisco: Meeting supply, spurring demand,” and it still sticks, mostly because someone inside government was so bold as to make this a priority and openly communicate it and also because this should be a mantra for everyone building civic technology.
Oakland is looking for its next chief information officer to help position the city “at the forefront of American cities in its use of technology.”
The state of California has launched a $25K Find a New Way innovation contest that gives residents a chance “to identify areas of improvement within the state government and share their untapped expertise to create solutions.”
There is a lot of shortsighted chatter around the state of Tennessee’s new branding efforts and, while I don’t have a strong opinion on the logo aesthetics, which has received criticism for its $46,000 price tag, it’s important to commend the holistic approach to uniformity and why this will benefit residents (and taxpayers) in the future.
San Francisco’s DataSF team continues to quietly and effectively demonstrate what an efficient, holistic and personable approach to open data looks like with the announcement of its year two plan and retrospective of the past year.
Silicon Valley venture capital firm a16z hosts an excellent discussion with current Washington, D.C. Mayor Muriel Bowser and former mayor Adrian Fenty on its a16z Podcast series.
Last week at DrupalCon, representatives from the city of Los Angeles, CivicActions and Acquia shared their development and project management process to begin migrating and consolidating websites across 40 agencies to a single instance using Acquia Cloud Site Factory.
Agile Government Leadership will host its next AGL Live, “Agile Government and the State of Maine,” featuring Maine Director of Business Process Management Douglas Averill.
Last week, I met with Palo Alto Chief Information Officer Jonathan Reichental to get a tour of the city’s new Civic Technology Center, an open space that centralizes the city’s information technology staff, call and data centers into one working area.
Join Agile Government Leadership tomorrow via Google Hangout on Air for a discussion on how Salt Lake City is implementing agile development.