Code California

Golden State dot-gov

California is on the cusp of ushering in a new era of government digital services, one that our elected leaders can finally align, prioritize and execute on, and prove to the people of the Golden State that our representatives are ready to innovate just as other industries here have done.

Tertiary page

Part 2: Re-imagining the California DMV website

It’s been a week since I published my thoughts on re-imagining the California Department of Motor Vehicles website. During that time, the issues I had with not receiving my REAL ID were resolved and the process inspired me to think and prototype a little more on the first iteration.

Re-imaging the California DMV website

Re-imagining the California DMV website

I recently visited my local California Department of Motor Vehicles field office to renew my driver license and, because I scheduled an appointment ahead of time, my experience wasn’t the nightmare it’s traditionally made out to be. However, the designer in me couldn’t help but think about how the entire DMV process could be re-imagined, offline and online.

Gary Kovacs (Photo: James Duncan Davidson)

GovFresh Q&A: New Accela CEO Gary Kovacs

Gary Kovacs is the new chief executive officer of Accela, a provider of cloud-based government productivity solutions. We asked Kovacs to share his perspective on various aspects of the government technology landscape, and where he sees Accela’s role in all this.

Click Here to Kill Everybody: Security and Survival in a Hyper-connected World

The security book everyone in government must read in 2019

If we’re ever going to get security right, technologists must embrace the need for policy and government leaders must do the same with technology, which is why Bruce Schneier’s Click Here to Kill Everybody: Security and Survival in a Hyper-connected World is the 2019 must-read book for every government leader, elected and administrative.

Government of Canada Chief Information Officer Alex Benay

‘Government Digital’ with Canada CIO Alex Benay

Alex Benay is the Chief Information Officer Government of Canada and an open and relentless advocate for digital government innovation. He is also the author of the new book, “Government Digital: The Quest to Regain Public Trust,” so we asked him to share his thoughts on the role of the CIO, Canada’s proactive move to technology modernization, and what it means for government to go digital.

Transportation Security Administration TSA Pre✓® Application Program

Inclusive government forms

Governments must take a proactive lead on inclusivity, making all members of the communities they serve feel welcome in their interactions with them. Being mindful of these identity-related form fields, opting out of their use when they are irrelevant, is a critical step towards showing government is for everyone.

California

California issues open source, code reuse policy

The California Department of Technology has set a new standard for state government technology offices, releasing an open source and code reuse policy “to better support cost efficiency, effectiveness, and the public’s experience with government programs.”

Photo: Angie Quirarte

Serving California: Angie Quirarte

Angie Quirarte is a behind-the-scenes hero for the state of California, leading on issues such as public sector workforce recruitment and retention, public data, creating a user-friendly government, improving internal government processes and more.

Source: analytics.usa.gov

Benchmarking U.S. government websites

Earlier this year, the Information Technology and Innovation Foundation published an assessment of federal government websites that includes rankings around page load speeds, mobile friendliness, Domain Name System Security Extensions, Secure Sockets Layer and accessibility.

Charity Wayua

A few ways to fix a government

IBM Research Manager Charity Wayua’s “A few ways to fix a government” talk is an inspirational example of how government (and its partners) can — when tasked with goals and measurable results — leverage user and data analytics research to successfully create better results for those it serves.

10% Happier

‘10% Happier’ government

I’ve listened to several “10% Happier with Dan Harris” podcasts recently, and there are several great ones that feature leaders in politics, law enforcement, corrections, the judiciary and military.

Photo courtesy of Aaron Foley

Telling Detroit’s stories

Aaron Foley is Detroit’s first chief storyteller, appointed by Mayor Mike Duggan in April 2017, to help the city go beyond formalized bureaucratic communications and public relations and share the stories that don’t always get heard.

Photo: Code for America

AgileGovCon 2017

Public service leaders wanting to learn more about agile project management and its specific applications to government can register (free) for AgileGovCon 2017.

Photo: Josh*m

Certifying city innovation

Bloomberg Philanthropies’ What Work Cities initiative announced a new certification program that rewards achievements and provides “a clear path to excellence.”

Nudging residents to better engagement

“Behavioral Insights for Cities” offers anecdotes into how governments can improve constituent engagement by implementing smarter messaging and design into print collateral, email, texts and online interactions.

Source: Wired

Obama ‘Wired’

President Obama served as guest editor for the November issue of Wired, and the entire print issue is worth investing in. Here are articles that might be of interest to those of you focused more on the civic and government technology fronts.

Photo: Esther Vargas

Driving smart city innovation with open sensor data (part 5)

While there is much technology that can be sifted into must-have, nice-to-have and maybe-someday categories without a negative impact on smart city advancement, there are a few basic pieces of technology cities will need in order to extract value from the real-time data that has already begun to flow through smart cities.

Photo: Jordi Martorell

Driving smart city innovation with open sensor data (part 4)

While it is commonly acknowledged that cities today produce massive amounts of data, it is less often noted that much of the data referenced is not actually produced directly by city systems, but rather by cities’ ecosystems of partners in domains such as transportation, waste and water management and energy services.

Delivering on Digital

‘Delivering on Digital’

I finished Bill Eggers latest book, “Delivering on Digital: The Innovators and Technologies That Are Transforming Government,” and highly recommend to public sector technology practitioners, especially governments who don’t have the resources to contract with a high-end consulting firm to build out a holistic strategy on their own.

Railway station of Dehradun, Uttarakhand, India. Photo by Lennon Rodgers CC-BY-SA-3.0-migrated-with-disclaimers

Driving smart city innovation with open sensor data (part 3)

An odd thing happened in Dehradun, the capital city of the northern state of Uttarakhand, when the city received news that it would receive funding as one of 100 cities chosen to participate India’s $15 billion Smart Cities Mission. Rather than celebrating making the coveted list, the city instead found itself embroiled in a dispute that saw local activists take to the woods to hug trees in protest against Dehradun’s smart city proposal.