The NavalX Centers for Adaptive Warfighting hosted a discussion on design thinking with Office of the Director of National Intelligence Director of Lateral Innovation Katherine Tobin. Tobin shared her design thinking journey and how ODNI incorporates it into its work.
The U.S. General Services Administration published an Evaluation and Buying Guide to “help federal agencies seeking Human-Centered Design (HCD) services to improve Customer Experience (CX).”
Code.gov — the platform that makes it easier to find open source code developed by the U.S. Government — announced updates that includes aesthetics aligned with the U.S. Web Design System and better adherence to accessibility standards.
It’s been a week since I published my thoughts on re-imagining the California Department of Motor Vehicles website. During that time, the issues I had with not receiving my REAL ID were resolved and the process inspired me to think and prototype a little more on the first iteration.
I recently visited my local California Department of Motor Vehicles field office to renew my driver license and, because I scheduled an appointment ahead of time, my experience wasn’t the nightmare it’s traditionally made out to be. However, the designer in me couldn’t help but think about how the entire DMV process could be re-imagined, offline and online.
The California Department of Technology has published unified design standards and accompanying resources for official state government websites.
Effective use of personas must be taken seriously when designing truly inclusive public services.
For public communications and engagement enthusiasts, Government Issue is a great coffee table book and perhaps point of inspiration for government leaders to re-think how to better communicate with constituents.
GreaterPlaces is holding a fundraiser for city design method cards and a mobile app that “brings all aspects of city design together in one resource designed for everyone.”
Ethan Marcotte and Karen McGrane have been on a roll lately featuring federal government design leaders on their Responsive Web Design Podcast.