The U.S. federal government’s user experience community of practice is hosting a three-day virtual UX summit June 22-24.
The Center for Plain Language published its 2020 federal website plain language report card.
Canadian Digital Service design research team members Martha Edwards and Anne-Marie Mulumba share great insights into how people in government are making their research more inclusive.
The Department of the Air Force has directed commanders to conduct a comprehensive review of official and unofficial unit emblems, morale patches, mottos, nicknames, coins and other forms of unit recognition and identity to ensure an inclusive and professional environment within 60 days from Dec. 23, 2020.
The U.S. Department of Veterans Affairs published what it says is the government’s first-ever employee experience journey map.
The NavalX Centers for Adaptive Warfighting hosted a discussion on design thinking with Office of the Director of National Intelligence Director of Lateral Innovation Katherine Tobin. Tobin shared her design thinking journey and how ODNI incorporates it into its work.
The U.S. General Services Administration published an Evaluation and Buying Guide to “help federal agencies seeking Human-Centered Design (HCD) services to improve Customer Experience (CX).”
Code.gov — the platform that makes it easier to find open source code developed by the U.S. Government — announced updates that includes aesthetics aligned with the U.S. Web Design System and better adherence to accessibility standards.
It’s been a week since I published my thoughts on re-imagining the California Department of Motor Vehicles website. During that time, the issues I had with not receiving my REAL ID were resolved and the process inspired me to think and prototype a little more on the first iteration.
I recently visited my local California Department of Motor Vehicles field office to renew my driver license and, because I scheduled an appointment ahead of time, my experience wasn’t the nightmare it’s traditionally made out to be. However, the designer in me couldn’t help but think about how the entire DMV process could be re-imagined, offline and online.
The California Department of Technology has published unified design standards and accompanying resources for official state government websites.
Effective use of personas must be taken seriously when designing truly inclusive public services.
For public communications and engagement enthusiasts, Government Issue is a great coffee table book and perhaps point of inspiration for government leaders to re-think how to better communicate with constituents.
GreaterPlaces is holding a fundraiser for city design method cards and a mobile app that “brings all aspects of city design together in one resource designed for everyone.”
Ethan Marcotte and Karen McGrane have been on a roll lately featuring federal government design leaders on their Responsive Web Design Podcast.
The U.S. Department of Veterans Affairs released a beta version of Vets.gov, and it’s the future of federal government digital development.
The U.S. Digital Service has soft-launched new U.S. Web Design Standards to “create consistency and beautiful user experiences across U.S. federal government websites.”
Continuing on my book cleaning spree, I wanted to highlight a few web product design and development books I’m getting rid of that are helpful for anyone focused on providing government digital services.
The White House continues to roll out a better mobile experience with a newly-designed White House blog.
There is a lot of shortsighted chatter around the state of Tennessee’s new branding efforts and, while I don’t have a strong opinion on the logo aesthetics, which has received criticism for its $46,000 price tag, it’s important to commend the holistic approach to uniformity and why this will benefit residents (and taxpayers) in the future.
I’m a huge fan of government re-branding to modernize away from the antiquated look of the traditional seal, mostly because I believe it can play a huge role in citizen sentiment and how employees see themselves and their roles as public servants.
Vocativ published its 2014 Livability Index of the 35 best cities for people 35 and under, and the best part of it is the montage of city icons they created for the piece.
Despite the fact that millions of websites around the world today are powered by low- and no-cost open source content management systems, nearly all small city governments remain trapped in the 90s. To date, however, this need hasn’t adequately been served, and we need to change this. We can change this.
In a peculiar approach to web design strategy, the U.S. State Department has upgraded its mobile website, m.state.gov, to a responsive design.
The White House will soon open a limited beta test to developers on a new We the People Write API that allows third-party applications to submit information to official petitions.
Meet Streetmix creator and Code for America fellow Lou Huang.
Meet Danny Chapman, director of design, NIC.
Connect with GovFresh on Instagram!
Connect with GovFresh on Instagram!
Delaware is in the process of beginning a new delaware.gov redesign and is asking for the public’s input in the form of a short survey.
The new tagline, “It’s our nature,” says the state, symbolizes the state’s “awe-inspiring scenery and life-loving people. It connects adventure with entrepreneurship, beauty with happiness and fresh air with creativity.”