The service allows citizens to report non-emergency requests, such as potholes and graffiti, via their mobile devices, which are then serviced through a back-end, enterprise customer relationship management system.
Powered by New York City’s 311 open data, here’s a great video visualization of the 1,551,402 phone, text and online 311 requests made in 2012.
New York City’s Michael Flowers gives an overview of how the city leverages data analytics to solve problems and better serve citizens.
Great video from the Chicago mayor’s office on their Open 311 deployment.
Fix 311 aims to be a nationwide app for the 311 system using smartphones and GPS. Fix 311 also includes a CRM system to manage cases.
Oakland, Ca. is the latest major U.S. city to launch a 311 application that allows citizens to report issues directly to government from their smartphones.
Honolulu launched a new 311 application, Honolulu 311, now available on iPhone, Android, Windows Mobile and Blackberry. The service was developed by CitySourced.
San Francisco has published a request for proposal to integrate Open311 with the city’s CRM software, Langan. Bid submissions are due February 3.
Location-based mobile reporting platform CitySourced announced it has raised $1.33 million in Series A financing.
Every day, tech-minded citizens across the country are doing good by their communities, literally geeking out about how they can help re-define the relationship government has with its citizens, using technology as a democratic tool to empower both.
New York City Mayor Mike Bloomberg has a blog post on how cities are collaborating to better leverage data analytics and maximize taxpayer return on investment. The post cites examples from major American cities and how they’ve leveraged data, especially 311 logs, to realize efficiencies.
Code for America has published videos of CfA Fellows demoing their apps during the Code for America Summit held October 13-14 in San Francisco.
Switzerland-based RedCut has released Citizen 2.0, a white paper of case studies that include 17 examples of social media and government innovation. We asked CEO Hadi Barkat to share his methodology and what he learned.
New York City Chief Digital Officer Rachel Sterne’s Strata New York 2011 presentation is a great overview of the city’s open government work.
Huffington Post Media Group, owned by AOL, announced it has purchased civic platform Localocracy for “under $1 million,” according to AllThingsD.
We asked new 311 iPhone app Commons co-founder Suzanne Kirkpatrick to share her thoughts on the new venture, 311 and trends in open government and Gov 2.0.
TechPresident’s Becky Kazansky has a great overview of Commons, a new 311 iPhone app that makes use of gaming and social features to better engage citizens.
Blockboard is the latest start-up building a location-based mobile application that aims to give you a hyperlocal view into everything happening in your neighborhood.
Just received the latest Code for America newsletter and wanted to share info about its ‘Lab Day’ program that happens every Friday in its San Francisco offices.
Citizen reporting platform start-up SeeClickFix announced last week it has raised equity investment from Omidyar Network and O’Reilly AlphaTech Ventures. According to the Wall Street Journal total investment was $1.5M.
Steven Johnson, author of Where Good Ideas Come From, has a fantastic article in Wired about 311 in New York City (What a Hundred Million Calls to 311 Reveal About New York). Jason Kottke references the post and shares a point his friend makes that I’ve never really thought about.
Public servants, developers and entrepreneurs gathered together to discuss and learn about the civic value of open data and how the City of San Francisco and private citizens are leveraging this opportunity at sf.govfresh, Sept. 1, at Adobe Systems’ San Francisco offices. Speakers included San Francisco Chief Information Officer Chris Vein, Mom Maps Founder & CEO Jill Seman, San Francisco Department of Technology Director of Innovation Jay Nath, Stamen Partner Michal Migurski, Routesy Founder Steven Peterson and SF Environment Internet Communications Coordinator Lawrence Grodeska.
YourGov is a free 311 iPhone app from Cartegraph that helps citizens easily forward their observations and concerns to local governments. YourGOV users can submit issues â€” such as such as potholes, fallen trees, vandalism, and street light outages â€” complete with location, unique details, and photos. Once submitted, YourGOV will automatically deliver requests to the appropriate participating government agency.
A discussion with Mark Headd, an app developer and former govie, about civic apps. Headd explains Open311 and accessing government services and lowering costs using Twitter, and gives ideas on how to engage developers around government civic apps contests.
An increasing number of people are starting to suggest that the concept of the â€œapp contestâ€ (where governments challenge developers to build civic applications) is getting a bit long in the tooth.
There have been lots of musings lately about the payoff for governments that hold such contests and the long term viability of individual entries developed for these contests. Even Washington DC – the birthplace of the current government app contest craze – seems the be moving beyond the framework it has employed not once, but twice to engage local developers.
Earlier this year, I had an idea to build a Twitter application that would allow a citizen to start a 311 service request with their city.
At the time, there was no way to build such an application as no municipality had yet adopted a 311 API that would support it (although the District of Columbia did have a 311 API in place, it did not – at the time – support the type of application I envisioned).
That changed recently, when San Francisco announced the deployment of their Open311 API. I quickly requested an API key and began trying to turn my idea into reality.
311 is an abbreviated dialing designation set up for use by municipal governments in both the U.S. and Canada. Dialing 311 in communities where it is implemented will typically direct a caller to a call center where an operator will provide information in response to a question, or open a service ticket in response to report of an issue. The difference between 311 and other abbreviated dialing designations (like 911) can be summed up by a promotional slogan for the service used in the City of Los Angeles: â€œBurning building? Call 911. Burning question? Call 311.â€
Here’s video from yesterday’s Open311 press conference in San Francisco, including Vivek Kundra, San Francisco Mayor Gavin Newsom, SF CIO Chris Vein and O’Reilly Media’s Tim O’Reilly.
SeeClickFix lets citizens report public works issues such as potholes, graffiti, and wayward trash directly from their iPhones, the SeeClickFix Website or other sites using its embeddable widget. Citizens can create watch lists to follow what’s being reported in a particular area, comment and vote up or down other issue reports and get ‘Civic Points’ for their participation. Governments can use the service as a 311 work order management system and media outlets can integrate the reporting widget and map into their Websites for enhanced reader interaction.
Great case study video highlighting San Francisco’s 311 customer service center. Overview of operations, infrastructure, 911 integration and processes. Must-watch for any local government looking to implement a more sophisticated citizen support call center.