The service allows citizens to report non-emergency requests, such as potholes and graffiti, via their mobile devices, which are then serviced through a back-end, enterprise customer relationship management system.
Powered by New York City’s 311 open data, here’s a great video visualization of the 1,551,402 phone, text and online 311 requests made in 2012.
New York City’s Michael Flowers gives an overview of how the city leverages data analytics to solve problems and better serve citizens.
Great video from the Chicago mayor’s office on their Open 311 deployment.
Fix 311 aims to be a nationwide app for the 311 system using smartphones and GPS. Fix 311 also includes a CRM system to manage cases.
Oakland, Ca. is the latest major U.S. city to launch a 311 application that allows citizens to report issues directly to government from their smartphones.
Honolulu launched a new 311 application, Honolulu 311, now available on iPhone, Android, Windows Mobile and Blackberry. The service was developed by CitySourced.
San Francisco has published a request for proposal to integrate Open311 with the city’s CRM software, Langan. Bid submissions are due February 3.
Location-based mobile reporting platform CitySourced announced it has raised $1.33 million in Series A financing.
Every day, tech-minded citizens across the country are doing good by their communities, literally geeking out about how they can help re-define the relationship government has with its citizens, using technology as a democratic tool to empower both.