Accela acquires mobile 311 platform PublicStuff


Government-solutions provider Accela announced it has acquired
the New York City-based 311 platform startup PublicStuff.

The service allows citizens to report non-emergency requests, such as potholes and graffiti, via their mobile devices, which are then serviced through a back-end, enterprise customer relationship management system.

According to an Accela press release, more than 150 municipalities subscribe to the service.

“With this acquisition of PublicStuff, we’re closer to giving residents access to City Hall from the convenience of their mobile phones,” said Accela CEO Maury Blackman in a press release. “We’re delivering on our mission to empower citizens to more easily interact with government services and to help save our government partners time and money through technology.”

Accela recently received $143.5 million in new financing to expand its government solutions offering. According to the company, it has more than 2,000 government agency customers.

Terms of the acquisition were not disclosed.

GovFresh Q&A: Fix 311

Fix 311

GovFresh highlights the products and start-ups powering the civic revolution. Learn how you can get featured.


Fix 311


Minh Tran, founder

Give us the 140-character elevator pitch.

Fix 311 aims to be a nationwide app for the 311 system using smartphones and GPS. Fix 311 also includes a CRM system to manage cases.

What problem does Fix 311 solve for government?

Every city is trying to build their own 311 app so they are essentially re-inventing what is already created by another city. Why not share resources and not waste tax payers money?

What’s the story behind starting Fix 311?

Fix 311 started out as the Pothole Alert App in 2010 and is created by Minh Tran after the Snowmageddon storm of 2010, which created excessive potholes in the DC area. Mr. Tran created the app after he lost a tire to a pothole and did not know which municipal to report potholes to since he lives near multiple cities and counties.

What are its key features?

  • Can be used in any city without having to download many 311 apps
  • Custom service list that self updates and lists the proper services associated with a city or county depending on the user’s location
  • In additional to performing service lists actions, the app is capable of displaying content like a mobile website, so Fix 311 is both a mobile website and service request app
  • Ability to filter reports not only between different cities, but also between different Precincts in the same city by using geo-boundaries detection
  • Ability to post news feeds, web links, and make phone calls for services that should not be reported by online form
  • Ability to filter out reports for roads not supported by a city
  • Municipal can update the service list / news feed without requiring a new app upload
  • Citizens can track and cancel cases
  • Mobile website for the work crew to manage cased out on the field
  • Open 311 compliant
  • Includes web based CRM system to manage cases reported
  • App works nationwide and Internationally

What are the costs, pricing plans?

Fees start at $600/year for smaller cities.


Oakland launches 311 app powered by SeeClickFix

Oakland, Ca. is the latest major U.S. city to launch a 311 application that allows citizens to report issues directly to government from their smartphones. The service is powered by SeeClickFix. Details on how to download the app here.

Oakland Mayor Jean Quan:

“With diminishing resources, this system can help City staff work more effectively and enlist more citizens to get involved. One of my favorite neighborhood leaders says that ’Grime equals Crime.’ Together we can make Oakland more beautiful and safer.”

Oakland Public Works Director Vitaly Troyan:

“This tool allows every person in Oakland to become the eyes and ears of the City. Problems can be reported more quickly and more accurately, and the system continues to follow the problem until it gets addressed.”

Current issues:

San Francisco posts Open311 RFP

San Francisco has published a request for proposal to integrate Open311 with the city’s CRM software, Langan. Bid submissions are due February 3.

For questions or more information, contact Janelle Kessler at janelle.kessler@sfgov.org.

From the RFP:

The 311 Customer Service Center seeks solution strategies and pricing schedules for Mobile and Web self service enhancements complying with the Open311 specification. The solution will provide public access to the City’s CRM application using the Open311 standard via an end-to-end connection from the web and mobile clients. City expects to license an existing software system, with defined enhancements to that system during the implementation.


City and County of San Francisco Request for Proposals for Open311 to Lagan CRM integration


City and County of San Francisco Request for Proposals for Open311 to Lagan CRM integration

Citizen reporting platform CitySourced gets $1.33 million in funding

CitySourcedLocation-based mobile reporting platform CitySourced announced it has raised $1.33 million in Series A financing.

According to the company, the funding will be used for product development, sales and marketing efforts.

CitySourced Founder and CEO Jason A. Kiesel said the company is profitable, but “when the opportunity to work with our current investor presented itself, the strategic potential it brought to the table was too valuable to pass up. We are very excited about accelerating our growth, improving on our existing product suite and the future at CitySourced.”

CitySourced cites U.S. cities San Francisco, San Jose, Los Angeles, San Diego and Corpus Christi, as well as cities in Canada, United Kingdom, Nederland, Australia, and Abu Dhabi, as customers.

2011 GovFresh Awards entries and voting now open

2011 GovFresh Awards

Every day, tech-minded citizens across the country are doing good by their communities, literally geeking out about how they can help re-define the relationship government has with its citizens, using technology as a democratic tool to collaboratively empower both.

So much is happening in the civic technology community – website redesigns, new websites, open data initiatives, apps, camps, developer contests, hackathons and more – it’s hard to get a perspective on or truly appreciate the collective work of these dot-dogooders both inside and outside government.

That’s why we created the 2011 GovFresh Awards.

It’s time to recognize and honor all that’s been accomplished this year.

It’s time to say thank you.

Here are the categories. Start entering and start voting.