If government truly wants to transform digital services and effectively serve the public at scale, it must start with how it attracts and retains top technology talent.
As the general public increasingly expects the civic user experience to be as refined as the ones we have with our consumer electronics, digital service delivery has become a priority for governments locally and globally.
Government Technology’s Jason Shueh finally brings to light the core impetus surrounding backlash against 18F efforts to fix federal government technology development and procurement practices.
Hillary Clinton released her technology and innovation agenda that promises to expand the U.S. Digital Service and agency-specific digital teams, encourage the continued adoption of open source and open data and bring a more user-friendly approach to federal government operations.
The U.S. Government Accountability Office released a report on the fiscal and administrative state of 18F and the U.S. Digital Service, both established to make federal government websites work better for users, and it appears the agency could use some help from the two on its own site, gao.gov.
Ethan Marcotte and Karen McGrane have been on a roll lately featuring federal government design leaders on their Responsive Web Design Podcast.
Despite a digital strategy issued by the White House two years ago calling for more mobile-friendly citizen services, the top four most-visited federal government websites over the past 30 days fail this test according to new analytics numbers released by the General Services Administration.
After getting some grief for not having a strong public presence, the U.S. Digital Service is beginning to open itself up with a new website, video and Twitter account.