The Center for Plain Language published its 2020 federal website plain language report card.
Canadian Digital Service design research team members Martha Edwards and Anne-Marie Mulumba share great insights into how people in government are making their research more inclusive.
The U.S. Department of Veterans Affairs published what it says is the government’s first-ever employee experience journey map.
The NavalX Centers for Adaptive Warfighting hosted a discussion on design thinking with Office of the Director of National Intelligence Director of Lateral Innovation Katherine Tobin. Tobin shared her design thinking journey and how ODNI incorporates it into its work.
The U.S. General Services Administration published an Evaluation and Buying Guide to “help federal agencies seeking Human-Centered Design (HCD) services to improve Customer Experience (CX).”
Effective use of personas must be taken seriously when designing truly inclusive public services.
Angie Quirarte is a behind-the-scenes hero for the state of California, leading on issues such as public sector workforce recruitment and retention, public data, creating a user-friendly government, improving internal government processes and more.
IBM Research Manager Charity Wayua’s “A few ways to fix a government” talk is an inspirational example of how government (and its partners) can — when tasked with goals and measurable results — leverage user and data analytics research to successfully create better results for those it serves.
Aaron Foley is Detroit’s first chief storyteller, appointed by Mayor Mike Duggan in April 2017, to help the city go beyond formalized bureaucratic communications and public relations and share the stories that don’t always get heard.
Former Chicago and District of Columbia transportation head Gabe Klein highlights eight lessons leaders should follow when building innovative approaches to better cities in his book “Start-Up City.”
The state of California is looking for a chief data officer to “promote the availability and use of data in state government.”
Ethan Marcotte and Karen McGrane have been on a roll lately featuring federal government design leaders on their Responsive Web Design Podcast.
Today, I’m excited to announce a new civic startup, ProudCity, founded by me and three others, committed to making it easier for cities to stand up and manage municipal digital services.
The U.S. Department of Veterans Affairs released a beta version of Vets.gov, and it’s the future of federal government digital development.
A California bipartisan oversight committee, the Little Hoover Commission, has issued recommendations on how the state can bring a more customer-centric government to residents and visitors.
Seneca Systems CEO Chris Maddox shares the inspiration behind the new constituent relationship management system, Romulus.
After reading Ashlee Vance’s new Elon Musk biography, I find myself wondering whether we should really worry about bad government websites, and instead chalk them up as inspiration for those who will change the world.
The U.S. Digital Service has soft-launched new U.S. Web Design Standards to “create consistency and beautiful user experiences across U.S. federal government websites.”
My fundamental suggestion is that government-run open data platforms be fully open source. There are a number of technical and procurement reasons for this, which I will address in the future, but I believe strongly that if the platform you’re hosting data on doesn’t adhere to the same licensing standards you hold for your data, you’re only doing open data half right.
The White House continues to roll out a better mobile experience with a newly-designed White House blog.
San Francisco’s DataSF team continues to quietly and effectively demonstrate what an efficient, holistic and personable approach to open data looks like with the announcement of its year two plan and retrospective of the past year.
Starting with its homepage, the White House is moving to a more mobile-friendly design.
For those unsatisfied with the recent USAspending.gov re-launch and would like to submit public feedback, there’s now an official GitHub repo for that.
As momentum around appointing public sector chief data officers grows, it’s time for the federal government to get ahead of the curve and create a formal chief data officers council similar to, but more inclusive, proactive and public than the already-established U.S. Chief Information Officers Council.
According to a U.S. Project Open Data GitHub pull request, it appears the U.S. Department of Energy has named Dave Dutton as its chief data officer.
I’m a huge fan of government re-branding to modernize away from the antiquated look of the traditional seal, mostly because I believe it can play a huge role in citizen sentiment and how employees see themselves and their roles as public servants.
The new site, located at alpha.phila.gov, is powered by WordPress with a custom theme that hopefully the city will open source at some point in the future.
Vocativ published its 2014 Livability Index of the 35 best cities for people 35 and under, and the best part of it is the montage of city icons they created for the piece.
BlueLight founder and CEO Preet Anand shares his vision for re-inventing 911.
The White House has officially released the write version of the “We the People” application programming interface that now allows developers to feed data back into the petition platform via third-party applications.
To celebrate the fifth anniversary of CityCamp, we’re encouraging cities across the world to celebrate CityCamp Day on January 10, 2015.
Much like “green” has done for the sustainability movement, the term “smart cities” has brought as much skepticism as enthusiasm for an ambiguous, over-marketed term used to describe the end product of the new urbanist movement.
The report emphasizes the importance of case studies to highlight open source execution within government, bringing more awareness to support and warranty options, simplify code release process and increase education around license guidance and procurement.
As part of this work I’m always on the look out for valuable public assets across city, state and federal government, and help make sure the conversations around these assets always include application programming interfaces, so that we aren’t just building web and mobile applications in silos, and limiting the potential for public access by individuals and small businesses.
Michael Flowers shares insights into his time as the former New York City chief analytics officer at the NYC Office of Data Analytics under Mayor Michael Bloomberg at the 2014 Code for America Summit.
San Francisco Chief Data Officer Joy Bonaguro shares her vision for the city’s open data future at the 2014 Code for America Summit.
We’ve recently seen an uptick in venture capital interest around government and civic technology startups, but before we enthusiastically celebrate these investments, we must ask ourselves whether this potential bubble will truly reshape government IT or simply leave us five years from now in the same place we are today.
The Data Transparency Coalition will host Data Transparency 2014 on Tuesday, September 30, in Washington, D.C.
The White House is looking for input on how it can improve the open government section of its website, located at whitehouse.gov/open.
If you live in the San Francisco Bay Area and woke up at to a 6.1 earthquake at 3:30 a.m. this morning, now would be a good time for citizens and local governments everywhere to take a look at City72 Toolkit.
Earlier this year, I began doing research work with CivicActions on agile development in government — who was doing it, how and what the needs were to successfully get it deployed.
A recent VentureBeat headline misleadingly suggests agile development practices were the cause of Healthcare.gov’s “failure.”
U.S. Secretary of Commerce Penny Pritzker recently announced the Department of Commerce will hire its first-ever chief data officer. I wanted to make sure that when this new and extremely important individual assumes their role, they have my latest thoughts on how to make the Department of Commerce developer portal the best it possibly can be, because this will be the driving force behind the rapidly expanding API driven economy.
What has been known for weeks and already publicly celebrated by open data insiders was today formally acknowledged by the U.S. Department of Transportation in a Twitter retweet: Dan Morgan is the agency’s new chief data officer.
The San Francisco Mayor’s Office of Civic Innovation and Fuse Corps are now accepting fellowship applications for a total of five fellowship opportunities.
Just an update that we’ve made slight modifications to the GovFresh logo.
If you like open data and great weather, the city of San Diego is looking for a performance and analytics chief data officer.
After Adam Becker and Clay Johnson completed their stints as White House Presidential Innovation Fellows working together on Project RFP-EZ, they were inspired to scale IT simplicity so that governments everywhere would no longer have to deal with traditional mediocre software solutions most legacy vendors provide.
If you’re interested in working for the federal government with an agency that doesn’t have the institutional legacy of entrenched bureaucracy and truly gets design and open source innovation, and has a direct impact on American consumers, the Consumer Financial Protection Bureau has just the opportunity for you.
To get an idea of how badly Oakland needs to upgrade its digital infrastructure, you just need to read this one line from Tuesday’s city council staff report.