Managed by the Federal Aviation Administration, plainlanguage.gov, the federal government website tasked with helping agencies write better for those it serves needs renewed attention. While momentum on better government digital services is in full-swing, it’s time to re-invent how plain language is presented.
Leaders from 18F and the White House Presidential Innovation Fellowship program presented at the 2015 Lean Startup Conference on “Lean Methodologies When the Organization is the Product,” and this is the best video you’ll watch on getting a holistic approach to building a lean startup inside government.
I’ve been using Slack for a while now to follow government and civic technology news and, while it’s mostly a tool for team communications, the integrations features make it a great way to manage and digest a lot of information.
The end of the year is a great time to look back and reflect. All aspects of our digital society change at a faster pace every year and how local governments serve their municipalities is no exception. Let’s take a look at three major trends in modern constituent services.