NationBuilder Vice President of Community Adriel Hampton introduces the company’s newest offering, NationBuilder Government.
Give us the 140-character elevator pitch.
What problems does NationBuilder solve for government?
Governments of all sizes struggle with listening well to feedback from a growing number of communications channels. The challenge is to provide better customer service, and to do it cost effectively.
NationBuilder is a unified organizing platform that’s designed to improve the efficiency of communications and constituent/customer service staff.
What’s the story behind NationBuilder?
We’ve been around for a few years, but just launched our Government Edition earlier this month.
Jim Gilliam founded the company after personally seeing the power of people connected by the internet as family and friends helped him get a double-lung transplant six years ago. I met Jim in 2009 while I was running for Congress, and joined NationBuilder as employee number 3 in May 2011.
Doing internet software for government better, more efficiently, is extremely important to me. There’s no reason to pay tens of thousands of dollars a year for these technologies.
Why should governments use your SaaS product and not an open source alternative?
Haha, I asked for that, right? So, open source projects have greatly helped to lower the costs of providing services over the web. We use a number of open source technologies including Ruby on Rails and PostgreSQL and Liquid (a templating language that we’ve helped extend) – that allow companies like ours flourish at very low cost.
Instead of paying millions of dollars a year in licensing, we’re able to offer end-to-end solutions to cities and officeholders for just hundreds of dollars a year.
Open source products are never free for government – they require technical staff and consultants. We value transparent pricing and require it from our partners, and provide a comprehensive, regularly updated solution that does not require a tech team to implement or maintain.
What are NationBuilder Government’s key features?
Interactive websites, email and text blasting, and constituent services tracking.
With NationBuilder, a government office can manage events, log and track issues, send email newsletters, and manage social media communications and an entire website all in one place.
What are the costs, pricing plans?
Our pricing is based on the size of your database – the smallest plans are $19 a month, a large city with 50,000 people on its email list would pay $499 a month with no limit on administrative users.