San Francisco City Hall

Bring the IT Dashboard to San Francisco

San Francisco has led the nation with Gov 2.0 innovations, like Twitter311 – connecting the City’s 311 Call Center to Twitter — allowing residents to contact the City about potholes, graffiti and interact with government in real time with a tweet, DataSF.org – the City’s one stop shop for government data that has empowered developers to create incredible apps that bring city data to life, and Open311 the first national API in government.

Government IT leaders should blog more

When I talk to city and local government technology leaders about their challenges and lessons learned, I’m often surprised they don’t openly and regularly share their experiences with the civic technology community or, in general, the citizens they serve.