San Francisco’s 311 call center takes serving constituents seriously

Great case study video highlighting San Francisco’s 311 customer service center. Overview of operations, infrastructure, 911 integration and processes. Must-watch for any local government looking to implement a more sophisticated citizen support call center.

About Luke Fretwell

Luke Fretwell is the founder of GovFresh, co-founder/CEO of ProudCity and co-host of the podcast, The Government We Need. Connect with him on Twitter and LinkedIn or email at


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