We have advocated for humanizing government, and for using new tools to bring more citizens into the deliberative process and to help shape the future of both our democracy and the bureaucracy. One of the main tools for the Gov 2.0 movement has been social media, as activists and line workers join technologists and political reformers in calling for more open communication between officials and agencies and the public they represent and serve.

Last week, Government 2.0 – a term first used by Bill Eggers in his 2005 e-gov-focused book of the same name, and that has become almost synonymous with Web 2.0 as developers have turned on to the promise of government-brokered data troves and universal open standards – won a significant victory. Twitter, the popular social media messaging service that has serves as a platform for thousands of startups using its architecture and user base, announced that it is hiring for its first field office, focused on the government sector.

Twitter goes to DC

Twitter’s job posting and further remarks by corporate spokesman Sean Garrett explain the DC-based position as the first step towards a public affairs unit, with support for innovative and engaging uses of Twitter in politics and policymaking. A new blog by Garrett and his team has since March been highlighting interesting government uses of the platform, from San Francisco’s integration of Twitter and 311 non-emergency service requests, to construction updates and border crossing wait times by tweet, to the British Prime Minister’s communications usage.

Twitter, thanks to millions of active and aggressive content-sharers and innovators around the world, has transformative powers. Conan O’Brien took to the service to recreate himself after losing his show, creating numerous accounts, rallying his fan base and using the free and frenetic publicity it to launch a comedy tour. Legendary film critic Roger Ebert, after panning Twitter as trite, has become one of its staunchest advocates, using it to deliver and amplify commentary on everything from film to politics to sport and humanism. Newark Mayor Corey Booker has used it to spread a hands-on philosophy of hope far beyond his New Jersey township.

Twitter grows due to user innovations

Twitter’s growth and popular features have often evolved from the minds and whims of its user base, from the intensely popular “retweet” convention for repeating and affirming others’ messages, to the hashtag form of semantic tagging in its short messages, to Follow Friday, the day that tweeps around the world recognize friends and favorites.

Government 2.0 – which first hit Twitter’s mainstream of “trending topics” during a March 16, 2009, pilot broadcast of the Gov 2.0 Radio podcast including govies, contractors and consultants calling in from South by Southwest and their DC-area homes – is now set to join the legacy of user-driven Twitter conventions. The first Twitter office outside of San Francisco will help connect politicians with their constituents and agencies with the public. It will help serve an engaged and innovative Government 2.0 movement, while that movement continues to shape and grow Twitter’s utility.

Government 2.0 and the use of social media for politics and public service are still in their infancy, but it’s safe to say that Twitter’s new focus on this arena is a milestone of which we can be proud.

References

• Clever Twitter Accounts – Government
• How Conan O’Brien Learned to Stop Worrying and Love Twitter
• Roger Ebert – Tweet! Tweet! Tweet!
• Global Gov 2.0 – A Twitter List

Related posts:

1. An open source union movement
2. Guide to using Twitter
3. Can Twitter reimagine democracy?

I’m honored to have met and talked with each of them about the work they’re doing.

Here’s a review:

Craig Newmark

Craigslist founder Craig Newmark talks about Gov 2.0 and social media’s role in democracy.

Bill Eggers

Bill Eggers is the author of ‘Government 2.0′ and co-author of ‘If We Can Put a Man on the Moon: Getting Big Things Done in Government.’

Ellen Miller

Sunlight Foundation Co-founder and Executive Director Ellen Miller discusses open government, transparency and gov 2.0.

Clay Johnson

GovFreshTV talks with Sunlight Labs Director Clay Johnson.

Dmitry Kachaev

GovFreshTV talks with Dmitry Kachaev, Director of Research and Development, DC Government OCTO Labs.

Jake Brewer

Sunlight Foundation Engagement Director Jake Brewer discusses Gov 2.0, open government and transparency.

Mark Drapeau

Dr. Mark Drapeau (@cheek_geeky), co-chair of Gov 2.0 Expo, share his thoughts on Gov 2.0 in 2009, and what to expect in 2010.

Laurel Ruma

GovFreshTV talks with O’Reilly Media’s Laurel Ruma.

Silona Bonewald

GovFreshTV talks with Silona Bonewald of Citability.org and League of Technical Voters.

Jim Gilliam

GovFreshTV interview with NationBuilder, act.ly and whitehouse2.org founder Jim Gilliam.

Related posts:

1. Gov 2.0 guide to Sunlight Foundation
2. Gov 2.0 Radio: Talking Gov 2.0 With Clay Johnson
3. Gov 2.0 Hero: Ellen Miller

Government 2.0 author Bill Eggers sat down with GovFreshTV to talk about his new book, If We Can Put a Man on the Moon … Getting Big Things Done in Government.

Related posts:

1. Video interview with Bill Eggers, co-author of ‘If We Can Put a Man on the Moon … Getting Big Things Done in Government’
2. Gov 2.0 Radio: Getting Big Things Done in Government
3. Best of GovFreshTV in 2009

Here’s a video interview from the bloggers roundtable held November 18, 2009, with Bill Eggers, co-author of the new book If We Can Put a Man on the Moon … Getting Big Things Done in Government.

(Thanks to @dslunceford for the video and some great questions.)

Related posts:

1. Gov 2.0 Hero: Bill Eggers
2. Gov 2.0 stocking stuffer: ‘If We Can Put a Man on the Moon …’
3. How open was Obama’s YouTube interview?

Listen

Episode

Doing It Your Way: We host a conversation with Bill Eggers and John O’Leary, authors of the new reform treatise If We Can Put a Man on the Moon: Getting Big Things Done in Government. Eggers in 2005 chronicled the rise of innovative e-gov projects and the potential for tech-enabled reform in Government 2.0, a work of research well ahead of the curve. In Man on the Moon, Eggers and O’Leary apply process thinking to the sticky business of managing complex public initiatives. More Gov 2.0 Radio »

Related posts:

1. Gov 2.0 Radio: Growing GovLoop
2. Gov 2.0 Radio: Shaking Gov 2.0 Ground
3. Gov 2.0 Radio: Local Government Innovation from Manor, TX