The U.S. Department of Transportation is officially nowhere to be found in social media circles, but DOT Secretary Ray LaHood is everywhere, including Facebook, Twitter and Flickr.
How is it possible, in the 21st century, that I can Skype with friends in China, keep up with my friends across the country via Facebook and exchange messages with the CEO of a startup I admire on Twitter, but yet when I try to communicate with my members of Congress, it seems like everything I do is swallowed up by the black abyss?
This post is meant to summarize a recent and well-publicized study of ours for those in the Gov 2.0 community who are interested in the key results, but do not have the time to read the paper.
It has been well documented that Republicans have a greater affinity to Twitter; despite the leading Twitter user being President Barack Obama, a Democrat. Our study asks: are the reasons for using Twitter different across party lines?
For at least that past two years, a tiny yet fast-growing group of folks who call themselves “Gov 2.0 advocates” has worked tirelessly to spread a message that emerging technologies, low-cost communications and digital culture can reshape government to be more collaborative, transparent, efficient and connected to its citizens.
A discussion with Mark Headd, an app developer and former govie, about civic apps. Headd explains Open311 and accessing government services and lowering costs using Twitter, and gives ideas on how to engage developers around government civic apps contests.
Gadi Ben-Yehuda, Social Media Director for the Center for the Business of Government, shares his insights into how government can better leverage Twitter.
The Beltway is buzzing about Twitter’s new Government Liaison gig, and the excitement is shaking DC like a California earthquake. The aftershock has produced a smart post by Andrew Wilson (Top 10 Requests for the New Government Liaison at Twitter) that offers great ideas for Twitter as they comb through a stack of resumes bigger than a GPO print job.
Twitter’s plan to hire a government liaison (its first DC employee) has set off a a tweetstorm from the U.S. Capitol to London to Tokyo, and likely a flood of resumes into the Web 2.0 firm’s SoMa offices. Some of the Gov 2.0 community’s brightest have already offered great suggestions for how this new Twitter position can serve official government social media, and, with Facebook’s recent stumbles, the lighter social network may have a real opening here.I look forward to commenting and continuing the discussion on Twitter and on friend’s blogs (check out the hashtag #twitgov), but here I wanted to offer a few thoughts on the political side of the equation.
Because there isn’t a consistent strategy around government Twitter follow lists, I’ve been thinking more about how agencies and municipalities can better leverage this feature to support citizens.
Some government agencies/municipals follow only related agencies and departments within the agency, as well as elected leaders and appointed executive officials. Others appear to follow whomever might be affiliated with the person managing the account or, worse, whomever follows them. Following everyone that follows you isn’t scalable and could potentially be perceived as an endorsement of that person or company’s product and services.
The Salt Lake Valley Health Department produced a A Year in Gov 2.0: Our Social Media Quest video highlighting its social media and communications activity over 2009, including efforts around H1N1 public outreach.
Advertising Age video highlights CDC’s social media efforts with Twitter, e-Health cards and dealing with related culture and leadership issues.
Great video of how the Salt Lake Valley Health Department uses social media tools like Twitter and Facebook to communicate H1N1 information to citizens and media.
Healthcare workers and advocates are bridging social media, technology tools and healthcare to work towards meaningful healthcare reform and the development of an Electronic Health Record and National Health Information Exchange. This list is by no means comprehensive so please add more. I would like to eventually categorize into groups, but you can get an idea by search under hashtags #healthcare, #hcsm, #hcmktg and #hcreform (please share other hashtags being used).
40 #Health20 heroes to follow on Twitter.
Public servants and engaged citizens are bridging social media and government to build a more open and transparent democracy. Here are 25 #gov20 heroes to follow on Twitter.