What do 1.5 million NYC 311 service requests look like? January 2, 2013 By Luke Fretwell Powered by New York City’s 311 open data, here’s a great video visualization of the 1,551,402 phone, text and online 311 requests made in 2012. Note the map lights up in November during Hurricane Sandy. Related About Luke Fretwell Luke Fretwell is the founder of GovFresh and a strategy consultant for CivicActions and NuCivic. He can be reached at email@example.com.