What’s missing from Gov 2.0?

 

What missing from Gov 2.0?

The answer: Education.

Like most agencies, we have done a significant amount of research at the City of Manor to determine how we could best use new technologies to interact and engage our citizens. In the process, we have discovered that there is one element that is quite often overlooked within the Gov 2.0 movement- education. Citizen and employee education is critical to the adoption of new technologies because the technology will not be used if it is misunderstood.

So now the big question, how do you educate employees and citizens?

For employees

We deploy and train employees on new technologies internally (before public release) so they can develop and understanding of its functions and discover new ways to utilize the technology. Essentially, our employees are the beta-testers and we make final decisions based on their feedback.

For citizens

Currently we speak at numerous civic events within our community to explain the value of utilizing these technologies to communicate and understand open government concepts.

What does the future hold?

The existing channels of education are not as effective as we would like, and as a result, we have partnered with the OpenCourseWare Consortium (OCW) to further training within Gov 2.0 technologies. The OpenCourseWare Consortium is a collaboration of more than 200 institutions of higher education and associated organizations from around the world that are creating a broad and deep body of open educational content using a shared model.

Manor’s participation will consist of:

  • Creating 10 free and open courses by 2012 centered around Gov 2.0, Open Innovation, etc. to educate citizens and employees to learn from.
  • Providing incentives to Manor Labs’ users that participate in OCW courses (Innobucks on Manor Labs).

Now what?

We want to know what you think about our plan. We want your ideas and feedback on how we can best education our employees and constituents on Gov 2.0.

We’ve created a portal on our open innovation platform for you to share your ideas/suggestions (and you don’t have to live in Manor to participate).

Dustin Haisler is Director of Government Innovation at Spigit. He can be reached at dhaisler@spigit.com or on Twitter at @dustinhaisler.