Get the 311 with SeeClickFix
SeeClickFix lets citizens report public works issues such as potholes, graffiti, and wayward trash directly from their iPhones, the SeeClickFix Website or other sites using its embeddable widget. Citizens can create watch lists to follow what’s being reported in a particular area, comment and vote up or down other issue reports and get ‘Civic Points’ for their participation. Governments can use the service as a 311 work order management system and media outlets can integrate the reporting widget and map into their Websites for enhanced reader interaction.
The service is free to use for reporting and monitoring issues. Upgrade versions include SeeClickFix Pro, available for $38 a month, SeeClickFix Plus, a mobile version that lets users customize the application with logo and theming, and SeeClickFix Connect that includes CRM integration.
Houston, Philadelphia, Tuscon, New Haven, City of Bainbridge Island and City of Manor are some of the municipalities using SeeClickFix. Participating news outlets include the New York Times, San Francisco Chronicle, Miami Herald, Boston.com and Philadelphia Inquirer.
SeeClickFix demo:
Founder and CEO Ben Berkowitz’s Gov 2.0 Expo demo:
3 comments
ED January 22nd, 2010 at 11:21 am
This really isn’t a good 311 solution. A good 311/CRM product will have awesome tracking and incredible data.
Ben January 25th, 2010 at 6:56 pm
Hi Ed,
There is an issues tracking dashboard for SeeClickFix or it can connect to your existing CRM system
Martin March 9th, 2010 at 5:42 am
Thank very much Luke Fretwell and SeeClickFix team.
I have try this useful tool and had excellent results.
My Community decided to use it and It was so simple that we implement in 11 minutes.
No promises, Facts.
Martín (a happy user making a better neighborhood ;) )
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